DublinBet Privacy Policy

At DublinBet, we respect your privacy and are fully committed to protecting the personal data you share with us. This Dublin Bet Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your personal data when you register, log in and play at DublinBet Casino. By creating an account and using our services, you agree to the practices described below.

Who We Are

Our platform is owned and operated by Samaki Limited, a company incorporated under the laws of Anjouan with registration number 15685, registered office at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros. We hold a licence issued by the Gaming Board of Anjouan, licence No. ALSI-142406012-FI, dated 2 June 2024. Effective 23 December 2024, the DublinBet website and its services moved from MTM to Samaki Limited; your account balance, personal information and transaction history carried over unchanged, and this policy continues to apply to that data. Samaki Limited is also the payment processor used for certain transaction types and is the sole owner of the Dublin Bet trademark and logo.

Information We Collect

When you register at Dublin Bet, we collect the personal information necessary to open and maintain your account and to comply with our licensing obligations. We gather this data directly from you, automatically through your use of our site, and, where required, from third-party verification providers.

• We collect your name, date of birth, address, e-mail and phone number when you register for a DublinBet login.
• We record your gaming activity, including deposits, withdrawals, wagering history and bonus usage.
• We store payment details relevant to the deposit and withdrawal methods you use, including cryptocurrency wallet addresses.
• We log technical information such as your IP address, device type, browser and session data whenever you access Dublin Bet Casino live tables or our slots lobby.
• We may collect identification documents for KYC verification, carried out through our verification partner Shufti Pro.

How We Use Your Data

We use your personal information to provide, secure and improve our services. Our processing is based on the need to perform our contract with you, to comply with our regulatory obligations, and, in limited cases, on your consent.

• We use your data to create and manage your DublinBet casino login and account settings.
• We process your information to verify your identity, your age and your source of funds, particularly for withdrawals above 1,000 EUR equivalent.
• We use your details to process deposits and withdrawals, apply withdrawal limits, and to detect and prevent fraud or money laundering.
• We rely on your activity data to administer bonuses, wagering requirements, VIP status and our SuperPoints loyalty program.
• We use contact details to send you service messages, and, where you have agreed, promotional communications about DublinBet casino bonuses and network promotions.

Cookies and Similar Technologies

We use cookies and similar technologies to operate DublinBet Casino, remember your preferences, keep you logged in securely, and understand how players use our site. Our Cookies Policy, available separately, explains the categories of cookies we use and how you can manage your preferences through your browser settings.

Sharing Your Information

We do not sell your personal data. However, we may share it with certain trusted parties where necessary to run our operations.

• We share information with payment providers and banking partners to process your deposits and withdrawals.
• We share verification data with Shufti Pro and similar KYC providers to confirm your identity.
• We may disclose information to regulators, including the Gaming Board of Anjouan, and to law enforcement where legally required.
• We share data with game providers such as Microgaming, NetEnt, Betsoft, BGaming, Amusnet and others strictly to the extent needed to deliver gameplay, since these third-party providers operate under their own gaming licences.
• We may share information with professional advisors, auditors and fraud-prevention services acting on our behalf.

Data Security

Here at DublinBet, we apply appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. We restrict access to personal data to employees and partners who need it to perform their duties, and we require our payment and verification partners to maintain comparable security standards. Despite these measures, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards as required by our licensing conditions and applicable anti-money-laundering rules. Where an account is inactive for 18 months, it becomes dormant and is subject to a monthly administrative fee of 5.00 EUR until the balance reaches zero; we continue to retain the related personal data during this period in line with our regulatory obligations. Once retention periods expire, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have rights in relation to the personal data we hold about you. We aim to honour these rights wherever they apply to your account with Dublin Bet Casino.

• You can ask us to provide a copy of the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can ask us to delete your data, subject to our legal and regulatory retention obligations.
• You can object to certain uses of your data, including direct marketing.
• You can withdraw consent where our processing relies on it, without affecting processing carried out before withdrawal.

To exercise any of these rights, please contact us at [email protected], which is also our dedicated address for data-protection requests, complaints and queries on disputed transactions.

Age Restrictions

Our services are intended for players aged 18 and over, and 21 and over for players registering from Estonia. We verify age as part of our KYC process, and any account opened by an Estonian player under 21 is closed automatically. We do not knowingly collect personal data from individuals below the applicable minimum age.

Restricted Jurisdictions

We do not accept registrations from residents of a number of jurisdictions, including the United States, the United Kingdom, Germany, Poland, Sweden and several other listed countries, as well as jurisdictions identified as FATF high-risk or subject to UNSC sanctions. Where local law prohibits access to our platform, we are not able to process your personal data in connection with an account, and any account opened in breach of these restrictions may be closed.

International Data Transfers

Because we operate internationally and work with payment processors and service providers located in different countries, your data may be transferred outside your country of residence. Where we transfer data internationally, we take reasonable steps to ensure it continues to receive an appropriate level of protection.

Changes to This Policy

We may update this policy from time to time to reflect changes in our services, our legal obligations or industry practice. We encourage you to review this page periodically. Continued use of your DublinBet account after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy or how we handle your personal data, please reach out to our support team through live chat, available daily from 08:30 to 01:00 CET, or by e-mail at [email protected]. We aim to respond to all privacy-related enquiries promptly and thoroughly.